BRANDED Returns Policy

We want you to be completely satisfied with your purchase from BRANDED. If you are not entirely happy with your order, our returns policy is here to help.

Eligibility: Items must be returned within 30 days of the purchase date.

Condition: Products should be unused, in their original packaging, and in the same condition as when you received them.

Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-returnable Items: Certain items, such as perishable goods, custom products, and final sale items, are not eligible for return.

Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.

Return Shipping: Customers are responsible for paying the return shipping costs unless the item was received damaged or incorrect. Shipping costs are non-refundable.

How to Return: To initiate a return, please contact our customer service team on info@thesocialnova.co.uk with your order number and reason for return. They will provide you with instructions on how to proceed.

For any further questions or concerns about our returns policy, please contact us at on info@thesocialnova.co.uk